First, verify that you’re dialing in at the right time. Shift Network events are always listed in US Pacific time (observing daylight savings), and you can use http://www.thetimezoneconverter.com to find your local time. MaestroConference is generally available 30 minutes before the scheduled start-time of the call, but in some cases it may be less. So, try dialing in again within 5 minutes of start-time.
Connection failure is most likely due to an intermittent or regional problem with a particular phone service provider. Here is a list of alternate MaestroConference dial-in numbers that you are welcome to use, and your PIN is designed to work with any of these.
+1 (530) 216-4294
+1 (916) 235-1003
+1 (805) 747-4187
+1 (619) 309-1058
+1 (323) 393-4046
+1 (949) 202-1057
+1 (310) 409-2027
+1 (408) 520-2444
Entering your PIN:
MaestroConference recognizes your PIN by its touch-tones, so your PIN must be entered in a manner which generates those tones clearly. If you are dialing in on Skype, enter your PIN using Skype’s virtual 'Dial Pad' (in the same way that you entered the dial-in number). Rotary phones are not compatible with MaestroConference.
The best solution for any other PIN-related problem is to enter your PIN more slowly and methodically, leaving some space between each key-press.
You can also dial in using a different PIN, such as the General PIN, which we provide for every event in your email reminder notification. If your assigned PIN consistently fails, let us know at http://support.theshiftnetwork.com/anonymous_requests/new and we can assign you a new PIN.
Drops are generally infrequent or intermittent issues with the relationship between the MaestroConference line and specific phone numbers or telephone service providers. Please just call right back. If your line is dropping repeatedly, it might be helpful or necessary to try a different dial-in number and/or PIN... and this is why we provide the General PIN.
Calling back in after a line has dropped:
If you call right back during the main presentation, you will automatically and immediately hear the teacher or facilitator talking. If you call-in during 'breakout' small group discussions, you will hear silence until we see you on the screen as not yet assigned to a group and move you into one. This is an entirely manual process; so, it can take a bit of time. You can let us know that you need assistance by pressing '5' on your touch tone keypad.
I lost my 'breakout' group:
It can be a good idea to write down the names of the people in your 'breakout' group. Then if your line drops, you can back and press '5' immediately to request of the person behind the scenes who comes to help you that you be added back into the group containing those particular people whose names you have written on your list. The chances that we will be able to meet this need are greater in smaller classes. During the large free calls, people who fall out of groups might simply be placed in the group with the fewest participants.