The two most common sources of Webcast confusion during weekly classes
1. Please double-check the broadcast time with respect to your own personal Time Zone. We broadcast all live calls and the free worldwide webcast from San Francisco, California, USA. This is ‘US Pacific Time.' Here is the handy Time Zone Converter for your convenience: http://www.thetimezoneconverter.com.
2. Do remember that the Webcast link changes for each individual class session. A new URL is generated weekly. Please check your most recent pre-class email for the most up-to-date link. Otherwise you will be clicking on last week's session, which has usually been deactivated or the room emptied at the very least.
A PIN number is NOT necessary to join in listening via the live Webcast
A repeating message that the MaestroConference system “doesn’t recognize that PIN” indicates a technical problem between our prepared Webcast and MaestroConference. If this unusual scenario should occur, we would generally be able to provide you with the link to a new and functional Webcast within minutes. Click the Welcome tab at the top left to return to the webcast landing page, and refresh that page until the new link appears. If you send us a message through the question-box and include your email address, we can reply to you with the new Webcast link as soon as it becomes available.
Your computer might drop the audio stream if it doesn’t have sufficient bandwidth. Simply click the triangular ‘Play’ button on the Webcast controls to reconnect. In some cases, it may take up to five tries to get a stable connection.