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Monthly Payment Plan FAQs & Support

MONTHLY PAYMENT PLAN FAQs

Answers to frequently asked questions regarding the monthly installment payment options that we offer for most of our courses.

How does the monthly payment plan system work?

The installment amount is listed on the order form. You'll make the first month's payment at the time you place your order. Every 30 days, you'll have a payment due, which will automatically process on the scheduled date. Monthly installments end when your course fee is paid in full.

How do I know when my next installment will process?

When you made your initial order we emailed you a receipt listing the dates of each installment payment. Please refer to your receipt. If you can't locate it, let us know and we'll be happy to email you a copy. 

What do I do if I need to change the credit card associated with my payment plan?

Our Support Team can give you a secure form for updating your information, (see contact info below).

Can I pay off my installment plan early?

Yes! Just contact our Support Team and let us know that you'd like to do so, (contact info below).

What forms of payment do you accept with installment plans?

Visa, Master Card, and American Express credit and debit cards are accepted. We do not offer payment plans with PayPal orders at this time.

Can the date that my payments process each month be changed?

Yes, if you need your monthly installment to land in a different time of the month, we're happy to make an adjustment and send you a new installment schedule.

Can you stretch my payments out over additional months so I can have a lower monthly amount?

Generally we do not stretch installment plans beyond the time frame of the course itself, but if your situation is such that you have no other way to fulfill the agreement, we would be happy to discuss options with you and possibly extend the payments.

Who can I talk to about stopping my payments?

If circumstances are such that you cannot make the payments that you agreed to upon registering for the course, please contact our Support Team and let us know.

I was withdrawn from my course for non-payment and I'd like to get back in. Who do I contact?

Please let our Support Team know right away and they will assist you in resuming your payment plan and reactivating your registration.  

HOW TO CONTACT CUSTOMER SUPPORT:

EMAIL SUPPORT:

The best way to reach us is by email. Click here to submit your Help Request. 

PHONE SUPPORT:

Reach us in Customer Support at (415) 223-7565, Monday - Friday, 9am - 5pm Pacific. Leave a Voicemail message any time, and we'll respond as soon as possible.

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