We are sorry to hear you're having trouble connecting!
The technical difficulty you are experiencing may be a browser-related issue. Please try the following suggestions:
• Try refreshing the browser page
• Try quitting and restarting your browser
• Try quitting and restarting your computer
• Try using a different browser such as Firefox http://www.mozilla.org/en-US/firefox/new/ or Chrome https://www.google.com/intl/en/chrome/browser/
It is also strongly recommended to ensure Flash Player is up to date on your system. You can do so here: http://get.adobe.com/flashplayer/
If none of the above solves the problem, please try clearing your cache. Please visit:
http://www.refreshyourcache.com/en/home/ and following the button for the browser you are using.