How does the monthly payment plan system work?
The installment amount is listed on the order form. You'll make the first month's payment at the time you place your order. Every 30 days, you'll have a payment due, which will automatically process on the scheduled date. Monthly installments end when your course fee is paid in full.
How do I know when my next installment will process?
When you made your initial order we emailed you a receipt listing the dates of each installment payment. Please refer to your receipt. If you can't locate it, let us know and we'll be happy to email you a copy.
What do I do if I need to change the credit card associated with my payment plan?
To update your credit or debit card information, or to supply a new credit or debit card for your existing payment plan or order with The Shift Network, please use our secure update form:
Click here to contact Customer Support once you have updated your information so that we can make sure that all is in order.
IMPORTANT NOTE: Please enter your email address on the form accurately, and make sure to use the same email address associated with your existing order.
If you would prefer to update your information by phone, please contact our support staff between the hours of 9am and 4pm Pacific, Monday through Thursday. Our support phone number is: (415) 223-7565.
Can I pay off my installment plan early?
Yes! Just contact our Customer Support Team and let us know that you'd like to do so.
What forms of payment do you accept with installment plans?
Visa, Master Card, and American Express credit and debit cards are accepted. We do not offer payment plans with PayPal orders at this time.
Can the date that my payments process each month be changed?
Yes, if you need your monthly installment to land in a different time of the month, we're happy to make an adjustment and send you a new installment schedule.
Can you stretch my payments out over additional months so I can have a lower monthly amount?
Generally we do not stretch installment plans beyond the time frame of the course itself, but if your situation is such that you have no other way to fulfill the agreement, we would be happy to discuss options with you and possibly extend the payments.
Who can I talk to about stopping my payments?
If circumstances are such that you cannot make the payments that you agreed to upon registering for the course, please contact our Customer Support Team and let us know.
I was withdrawn from my course for non-payment and I'd like to get back in. Who do I contact?
Please let our Customer Support Team know right away and they will assist you in resuming your payment plan and reactivating your registration.