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Why am I having trouble with the online order form?

Order Form Tips

If you are having trouble with an Order Form, please try the following steps before opening the order form link again: 

  1. Clear your cache/cookies. (https://www.refreshyourcache.com/en/home/)
  2. Refresh your browser.
  3. Open the order form in a different browser, such as Firefox http://www.mozilla.org/en-US/firefox/new/ or Chrome https://www.google.com/intl/en/chrome/browser/
  4. Restart your computer or device. 

If your order is successfully processed, you will receive a receipt and access email from The Shift Network right away. Please check your spam/junk folders or Gmail Promotions tab if you do not see them in your inbox.

Credit & Debit Cards

If you are paying with a credit card or debit card, please check that the following information is correct: 

  • Name and address match your credit/debit card account
  • Card number has been entered correctly
  • Expiration date has not expired
  • CVC/CVV code on the back of the card has been entered correctly
  • Confirm that you have not exceeded a limit on your account. 
  • Contact your bank to find out if there is a block on your card or if you need to give special authorization for an online order, particularly for international orders. 

PayPal

If you are paying with PayPal, please click on the PayPal button on the Order Form, which will take you to PayPal to enter your payment information. Then, you will need to go back to our order form to complete your transaction.

Please note that we are unable to accept PayPal for our payment plan options at this time. If you wish to pay in full for your order, feel free to use PayPal. However, a credit or debit card is the only option for a payment plan order at this time.

If you continue to have trouble making your payment, you are welcome to send us a PayPal payment manually with the following instructions:

  • Please note: installment plans are not available at this time when you make a manual PayPal payment.
  • In PayPal, send your full payment, in US Dollars, to: payments@theshiftnetwork.com as a Purchase of Services. (No PayPal e-checks please!)
  • Make sure to include a note indicating: 1) what you are paying for, 2) full name, 3) address, 4) email address.
  • After sending your payment, alert us by replying to our Customer Support Team here
  • If the name on your PayPal account is different, make sure to let us know!

When we receive your payment, you will be registered and sent a confirmation email with access information, as well as an email receipt.

Register by Phone

If you would prefer assistance over the phone, you can reach our friendly Customer Support staff by phone at (415) 223-7565, Monday–Thursday, 9am–4pm Pacific.

Click here to contact Customer Support

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