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What is the refund policy for my purchase?

The Shift Network offers a full money-back guarantee for our courses and summits if requested within a specific time frame, which allows our participants to try out a program risk free.

Each specific offering has its own refund policy as listed on the registration and order forms.

General Refund Policies

Live Courses: For most live courses, the last day for requesting a refund is usually the date of the 3rd course session. Since scheduling can vary for each live course, please be sure to check the refund policy listed in your orientation email for the exact date. 

On-Demand/Downloadable Courses: Refunds are available if requested within 2 weeks of the purchase date. 

Summits: Refunds are available if requested within 60 days of the purchase date. 

Scholarship Orders: Per Scholarship Guidelines, all scholarship orders are NON-REFUNDABLE.

Retreats & Special Mentorship Programs: Retreats and Special Mentorship Programs are typically non-refundable. The policy can be verified on the registration and order forms. 

Alternative Options to Refunds

We welcome the opportunity to discuss and hopefully resolve your concerns before refunding your payment. If there is something we can assist you with, please contact our Customer Support Team, and we'll be happy to see what can be done. 

If eligible, there may be other options to consider such as transferring into a different program or applying a credit on your account toward a future offering.

How to Request a Refund

If your order is within the specified refund period, as stated on the registration and order forms, Click Here to Complete the Refund Request Form

Eligible refunds will be processed within 5 business days, and a confirmation email will be sent once the refund has been issued. No refunds are granted after the specified deadline dates or with scholarship award registrations.

If you have any questions about the refund policy for your order, please contact our Customer Support Team.

Click here to contact Customer Support.

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