Weekly course emails can contain time-sensitive information or schedule changes that we wouldn't want you to miss. If you are not receiving course emails after purchasing a course, please review the troubleshooting information below.
1. Make sure you are using the email account that is associated with your order.
It's pretty common these days for participants to have multiple email addresses and to forget which one they used when they registered for their course. If you have more than one email address, please check each one carefully for your course email. Also, if you used PayPal to place your order, your purchase will be linked with the email address associated with your PayPal account.
2. Make sure our emails land in your inbox.
Check Your Spam/Junk Folder and Gmail Promotions Tab for each of these emails addresses:
Mark emails as "Not Spam/Junk."
Move them to your Inbox.
Add Above Email Addresses to Safe/Approved Sender List (or your Contacts List)
Do an internet search for your email service provider for instructions (i.e. "add to safe sender list Hotmail.")
Create a Rule or Filter
Direct all emails from any addresses containing "theshiftnetwork" to your inbox (or a folder of your choosing). Contact your email service provider or do an internet search for instructions. Find Yahoo instructions here. Find Hotmail instructions here.
The Cause of the Issue
Some email providers implement filters that result in Shift Network emails being intercepted. You may have received our emails in the past, and they are now being blocked. Filters can be updated by a provider at any time, without notice. Additionally, you may still be receiving marketing emails from us (sent from a different software platform), but purchase-related emails are being blocked.
Unfortunately, the Shift Network cannot resolve the blocking practices of your service provider. Therefore, it is necessary to follow the suggestions above to rectify the issue.
If you continue not receiving purchase-related emails after going through the above troubleshooting steps, you'll need to contact your service provider directly. Alternatively, we suggest opening a free email account — such as Gmail — just for your course email.
Click here to contact Customer Support to test out receiving course emails once you have tried the steps above.
3. Did you ever unsubscribe or opt-out of receiving email from The Shift Network?
If so, you'll need to contact us and opt back in or re-subscribe.
4. Was there a typo in the email address used at the time of registration?
It's easy to do, especially these days with so many people using tiny keypads on phones and tablets to place online orders, not to mention the auto-correct feature that sometimes changes what is entered. If you didn't receive an email receipt and an access email immediately upon ordering, please contact our Support Team for additional assistance.
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