Zoom Video Tips

Video Troubleshooting for Zoom

The typical cause of video issues is not having connected to Zoom Video when you joined the meeting. After you've clicked on the link to join the Zoom session, you may be asked to preview your video option before officially joining the meeting. You can select whether or not to have your video on so others can see you. This should not affect your ability to see the teacher or course host. 

If you do not have your video on upon entering the meetings you can click on the camera at the bottom left of the Zoom window to turn your video on or off.  

Watch this Zoom Tutorial about video and audio settings

Click here to watch a YouTube video demonstrating how to test your computer audio and video.

Also, check these basics:

  • Are you attending at the correct session time?
  • Is your computer volume on and turned up sufficiently?
  • Are your computer speakers working properly?
  • Is your headset (if using) working properly?
  • Do you have the most recent Zoom update? It is imperative that you are using the most current version of Zoom, or it may affect your live class sessions. Visit this link for video instructions on how to update Zoom.

If none of these suggestions work, try the following:

If you need assistance beyond these recommendations, please contact Zoom Support directly at:

Click here to contact The Shift Network Customer Support 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Article is closed for comments.