Technical difficulties and connection issues are often browser related. Please try the following suggestions:
- Clear your cache/cookies. (https://www.refreshyourcache.com/en/home/)
- Refresh your browser.
- Open the order form in a different browser, such as Firefox http://www.mozilla.org/en-US/firefox/new/ or Chrome https://www.google.com/intl/en/chrome/browser/
- Restart your computer or device.
It is also strongly recommended to ensure Flash Player is up to date on your system. You can do so here: http://get.adobe.com/flashplayer/
For help with Zoom connection issues, please see the tutorial, Install Zoom.