How do I download my purchase?

Course materials and summit upgrade package content can be downloaded to your computer or external drive for permanent access.

Please note that mobile devices (smartphones, tablets, etc.) generally cannot download files.* When you are connected to wifi, you can play course or summit recordings on your device via a web browser. To transfer a file to your device for offline access, first, download it to a computer, and then sync it to your device.

(* If you have or can upgrade to the new iOS 13, you can download directly to Apple devices via Safari. You can find details and instructions for downloading here: How to Use Safari's New Downloads Manager in iOS 13)

Downloading Recordings and Transcripts

To download a recording

Click on the "Download video" link directly beneath the video recording, or click on the green download icon on the right of the audio recording status bar.

To download transcripts

Click on either the Word or PDF transcript icon.


If your file does not automatically start to download, you can force the download by performing the following:

1. Right-click directly on the "Download" link or transcript icon. (If you use a Mac, hold down "Control" and do a normal click.)

2. From the pop-up menu that then displays, select "Save Target As" or "Save Link As."

3. The "Save As" window will display. Select where on your computer to save the file (many people select their Desktop or Downloads Folder), make any desired name changes to the file, and click "Save." Be patient, as this may take a few minutes, depending on your connection speed.

4. If it appears the downloading has finished, but you do not see anything, check the location you chose, above, or your Downloads folder as a default location. If needed, you can perform a search by file name to locate the downloaded file.

Zip Files

A Zip File will be posted to your Course Homepage or Summit Premium Access Page two weeks after the live program ends. The Zip File contains all of your program's audio recordings and written materials and can be downloaded with one click of a mouse. Any video recordings will need to be downloaded individually, as they are too large to fit in the Zip File. Please allow at least 30 minutes for the Zip File to download due to file size and computer speed.

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