Summit Upgrade Package Refund Policy
The Shift Network offers a full money-back guarantee for our courses and summits if requested within a specific time frame, which allows our participants to try out a program risk free and still obtain a refund if they request their money back by the specified date.
Each specific offering has its own refund policy as listed on the registration and order forms.
General Refund Policies
Live Courses: For most live courses, the last day for requesting a refund is usually the date of the 3rd course session. Since scheduling can vary for each live course, please be sure to check the refund policy listed in your orientation email for the exact date.
On-Demand/Downloadable Courses: Refunds are available if requested within 2 weeks of the purchase date.
Summits: Refunds are available if requested within 60 days of the purchase date.
Scholarship Orders: Per Scholarship Guidelines, all scholarship orders are NON-REFUNDABLE.
Retreats & Special Mentorship Programs: Retreats and Special Mentorship Programs are typically non-refundable and the policy should be verified on the registration and order forms.
Alternative Options to Refunds
We welcome the opportunity to discuss and hopefully resolve your concerns before refunding your payment. If there is something we can assist you with, please contact our Customer Support Team and we'll be happy to see what can be done.
We are happy to discuss options such as transferring you into an alternate course or program if your original selection is not meeting your needs or there is something else you'd rather participate in instead, or applying a credit on your account toward a future offering.
How to Request a Refund
If your order is within the specified refund period, as stated on the registration and order forms, Click Here to Complete the Refund Request Form
Eligible refunds will be processed within 5 business days and a confirmation email will be sent once the refund is has been issued. No refunds are granted after the specified deadline dates or with scholarship award registrations.
If you have any questions about the refund policy for your order, please contact our Customer Support Team.
Important Note on Special Offer Packages from Guest Speakers:
During particular summits, such as our annual Winter of Wellness Summit, some of our guest speakers offer special packages on their own products or services. These are purchased directly from the guest speaker, who is responsible for providing their own customer support. Please refer to your purchase receipt or find the contact information on the website of the speaker who made the special offer. Links to the speakers’ websites are provided for you below each speaker's bio on the summit Program Schedule and Replays page.