Participating in a Breakout Group

 We have customized our courses to allow for various levels of participation that align with your interests and schedule. Each live session includes 60–90 minutes of teaching plus an additional 30 minutes of discussion in small, personal BREAKOUT GROUPS.

Joining a Breakout Group

There is nothing you need to do if you are already connected to the live session and it is announced that Breakout groups will soon start. You will be placed into a group automatically. If you're connecting via Zoom, you will need to accept the invitation to join a specific Breakout group via a pop-up screen.

Joining the live session after Breakout Groups have begun

If you join a live class while breakout groups are already in session, this is absolutely fine. Please know that it will take some time for us to locate you and place you into the best group. After you are connected to the conference line, please allow 30-60 seconds of silence before ‘raising your hand’ or trying again.

If you believe that you have not been connected with others, or if you need other technical assistance while Breakout groups are in session (e.g. extraneous noise which interferes with conversation), ‘raise your hand’ on the Zoom console and an assistant will be with you as soon as possible.

Generally, any Breakout groups that occur during the class time proper will be short (10 minutes or less), in contrast to the 30 minute maximum Breakout time after class ends.

Troubleshooting Tips for Zoom & Phone Breakout Group Access

If you are having trouble getting into a Breakout Group during your Zoom Interactive Meeting, here are some detailed instructions below that should help you next time:

Zoom using a computer/laptop

  • If on a computer, you will be invited to “Join Breakout Rooms” so please click the JOIN button. (If you miss the prompt, you can always find it on the lower right of your Zoom interface.)
  • You can control your video and audio settings once you’re in your groups so please feel free to turn on your camera and mic!
  • Once in your breakout group you can click the “Ask for HELP” button at the bottom of the Zoom window or for iPad users, the top left corner. PLEASE NOTE that there is only one person who can respond at a time so if you get the message that the host is busy, fret not, we have made a note and will join you as soon as possible.
  • You will see a 60 second countdown when the breakouts are ending and be automatically returned to the Main Room


  • If joining by phone, you don’t have to worry about clicking anything as you will be automatically placed in a group. Please wait to be added.
  • If you need assistance please press #9 on your keypad, understanding that it may take several minutes for the host to get to you.
  • You will be brought to the main room after the Breakout Group completes.

For more information about using Zoom, please click on the Zoom Support link on your Course Homepage or read through our articles here: TECH & ZOOM SUPPORT

Click here to contact Customer Support 

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