Video Issues: On-Demand Recordings

If you are experiencing issues with playing recorded videos from your Course Homepage or Summit Premium Access Page, please try the following suggestions: 

  • Refresh your browser. 
  • Open the file in a different browser, such as Firefox or Chrome.
  • Clear your cache/cookies.
  • Restart your computer or device. 
  • Let the video buffer: Press play on the video, and then immediately press pause. Wait about 5 minutes for the video to buffer, and then press play again. This alleviates the start-stop playback that occurs if the video plays faster than your internet connection can load it.
  • You'll need a minimum Internet download speed of about 1 Mbps.
  • It's best to have a computer processor of 2 GHz dual core processor or greater.
  • Make sure the sound is turned on/up on their computer.
  • Make sure the sound is on/up on the video window itself.

Click here to contact Customer Support.

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