Trouble Signing In? | Tips

We’re sorry to hear you're having trouble signing in to your Shift Companion app — and we’re here to help you get connected so you can access your courses with ease (including offline viewing!).

Try these steps first:

1. 📧 Check your email
   Make sure you’re using the same email address you use for your Shift Network courses.
2. 🔄 Update the app
   Confirm you’re using the latest version of the Shift Companion app from the App Store or Google Play.
3. 🔁 Restart & try again
   Fully close the app and reopen it—this can often resolve quick glitches.
4. 🔐 Authenticate once
   Like the Customer Access Portal, the app requires a one-time sign-in. After that, you’ll stay signed in unless you log out or switch devices.
5. 🌐 Check your connection
   If you’re offline, connect briefly to Wi-Fi or data to complete the sign-in process.
6. 📱 Device & OS
   Some issues can be specific to certain devices or operating systems—make a note of yours if the issue continues.

Still not working? We’re happy to take a closer look.

If you continue to experience any issues, our Support team is here for you and glad to assist!

Please email support@theshiftnetwork.com with:

• Your device type (iPhone, Android, tablet, etc.)
• Your operating system version (iOS or Android version)
• Any error messages you’re seeing

We hope this helps you get back into the app smoothly so you can continue your learning—online or offline—with ease.