If you’re not receiving your authentication code when trying to sign in, the steps below to get back on track.
📬 Check Your Inbox (and Other Folders)
Authentication emails can sometimes land outside your main inbox.
- Check your spam, junk, or promotions folders
- Try searching your inbox for: “Your Authentication Code—Action Required”
📱 Request a New Code
To send a fresh authentication code:
- Open the Shift Companion app
- Enter your email address
- Tap Sign In
You’ll receive a one-time code via email:
- The code expires after 15 minutes
- You can request a new code anytime if needed
🔐 A Few Helpful Notes
- You’ll need to enter a code the first time you sign in
- You may also be asked for a new code when using a new device or browser
- Once signed in, you can stay logged in by simply closing the app (no need to log out)
- If you’re using a VPN, try turning it off while signing in—it can sometimes trigger additional verification
🔑 Prefer Using a Password?
After verifying your account with a code once, you can set up a password for easier sign-ins moving forward.
- Your password will work for both the Shift Companion app and your Customer Access Portal
- Passwords can only be created or updated in your Portal (not within the app)
To set or update your password:
- Sign in to your Customer Access Portal
- In your library, click your 👤 profile image (upper right)
- Select My Account ⚙️
- Update your password and sign-in preference
Still Not Receiving Your Code?
If you’ve tried the steps above and still aren’t receiving your authentication email, our Customer Support team is here to help.
Email support@theshiftnetwork.com with the steps you've tried.
We can take a closer look to check whether emails may be delayed or blocked on the receiving end.
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