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How can I solve almost any technical issue I'm having?

Order form not working? 

Unable to download materials? 

Video/Audio file isn’t streaming properly? 

The program you just purchased isn’t showing up on your Premium Access Website?

The Suggestions Below Solve 99% of Technical Issues!

If you are experiencing any technical issues like those listed above, please try each of the following suggestions until you find one that works. 

  • Refresh your web browser.
  • Log in via a different web browser (Google Chrome, Safari, Firefox, or Vivaldi).
  • Clear your current web browser cache/ history. Visit: http://www.refreshyourcache.com/en/home/ and click the button for the browser you are using.
  • Reboot your computer or device.
  • Reboot your modem and close all applications that may be using up bandwidth in the background (if you're suspect a speed issue).
  • Log in via a different device.

Hopefully, that clears up the issue, but please submit a help request if you need more assistance!

 

 

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