FAQ: FREQUENTLY ASKED QUESTIONS

Access Programs

• How do I access a free introductory event or webinar?
• How do I access my Courses and Summits?

Purchases & Refunds

• Why am I having trouble with the online order form?
• Why was my credit card declined?
• What is the refund policy for my purchase?

Email Subscriptions

• Why haven’t I received my course emails?
• Why isn’t my email working to sign into my program?
• How do I update my account email address?
• How do I stop getting emails from TSN?

Facebook Course Community Group

• How do I join the Facebook Community Group for my course?

Tech & Zoom Support

• How do I access Zoom for my course?
• How do I get into a breakout group on Zoom?
• How do I download my course or summit package?