FAQ: FREQUENTLY ASKED QUESTIONS

The Shift Network's "Shift Your World" App

• What is The Shift Network’s Shift Your World app?
• Where can I find links to download the app?
• Does the app give me access to all of my existing Shift Network content/courses?
• What comes with the FREE or PAID app subscription?
• I received limited access to the Premium subscription as a festival bonus. How do I access this, and will my subscription automatically renew?
• How do I manage my app subscription?

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Access Programs

• How do I access a free introductory event?
• How do I access my Courses and Summits?

Purchases & Refunds

• Why am I having trouble with the order form?
• Why was my credit card declined?
• What is the refund policy for my purchase?

Email Subscriptions

• Why haven’t I received my course emails?
• Why can't I sign into my program?
• How do I update my account email address?
• How do I stop getting emails from you?

Facebook Course Community Group

• How do I join my course FB Community Group?

Tech & Zoom Support

• How do I access Zoom for my course?
• How do I join or rejoin a Zoom breakout group?
• How do I download my purchase?