Why haven't I received my free event emails?

After signing up for one of our free events, you should receive a confirmation email with the event details.

Please note that our system only allows you to sign up for our free events once per email address. So if you don't receive your confirmation email or event access, please follow the steps below or reach out to our Customer Support Team.

Did you unsubscribe or opt out of receiving emails from The Shift Network in the past?

If so, you'll need to contact our Support Team to opt back in or re-subscribe.

Click here to contact Customer Support.

Was there a typo in the email address used at the time of registration?

It's easy to do, especially with many using tiny keypads on phones and tablets, not to mention the auto-correct feature that sometimes changes what is entered. If you feel you made a typo, you can re-register via your correct address or contact our Support Team to look into this further.

Click here to contact Customer Support.

Make sure our emails land in your inbox

1. Spam, Junk, or Other Folders

Check your junk, spam, or bulk mail folder for the emails. If you are a Gmail user, they may have landed in your Promotions or Social inbox/tab. 

2. Mark Our Emails as Safe

To mark our emails as safe, add any emails ending in @theshiftnetwork.com to your Safe List or your Contacts List. If you're not sure how to do an internet search for your email service provider for instructions (i.e., "add to safe sender list Hotmail.")

Blocked or Bouncing Emails

Some spam filters and email firewalls can be very strict and treat incoming emails as spam. You may have received our emails in the past, and they are now being blocked. Your provider can block emails for several reasons, and they can implement filters that result in Shift Network emails being intercepted. Filters can be updated by a provider at any time without notice.

In addition to following the tips above, you can reach out to our Customer Support Team to see if we notice any blocked emails. If so, we can check our mailing platform to see if you are on their suppression list (due to too many bounces) and can help remove you.

Click here to contact Customer Support.