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The Shift Network Support Center
FAQ's
FAQ's
Frequently Asked Questions
Live Courses vs. On-Demand
How does an On-Demand Course differ from a Live Course?
Contact Us
Customer Support
Scholarship Program Info
Partial Scholarship Guidelines & Application
Scholarship Application Timeline
Scholarship Refund Policy
Technical Support
How can I solve the technical issue I'm having?
Access
How do I access a free introductory event?
How do I access my Courses and Summit Upgrade Packages?
Email Subscriptions
Why haven't I received my free event emails?
Why haven’t I received my course emails?
Why can't I sign into my program?
How do I update my Shift Network account email address?
How do I stop getting emails from you?
Purchases & Refunds
Where is the program I just purchased? (I didn't receive any emails after I paid.)
The order form doesn’t work. What do I do now?
Why was my credit card declined?
How do I request a refund?
Facebook Course Community Group
How do I join my course FB Community Group?
Zoom Support
How do I access Zoom for my course?
How do I join or rejoin a Zoom breakout group?
Accessibility
Closed Captioning & Transcripts
Shift App
How do I access the App?
Does the App give me access to all of my existing Shift Network content/courses?