Course emails are typically reminders about live classes and posted materials; however, they can sometimes contain time-sensitive information or schedule changes that we wouldn't want you to miss.
If you are not receiving course emails after purchasing a program, please follow the troubleshooting tips below:
Make sure you are using the email account associated with your order
It's pretty common these days for students to have multiple email addresses and to forget which one they used when they registered for their course. If you have more than one email address, please check each one carefully for your course emails.
If you used PayPal to place your order, your purchase will be linked with the email address associated with your PayPal account.
Did you unsubscribe or opt out of receiving emails from The Shift Network?
If so, you'll need to contact our Support Team to opt back in or re-subscribe.
Click here to contact Customer Support.
Was there a typo in the email address used at the time of registration?
It's easy to do, especially with many using tiny keypads on phones and tablets to place online orders, not to mention the auto-correct feature that sometimes changes what is entered. If you didn't receive an email receipt and an access email immediately upon ordering, please contact our Support Team for assistance in locating your account.
Click here to contact Customer Support.
Make sure our emails land in your inbox
1. Spam, Junk, or Other Folders
Check your junk, spam, or bulk mail folder for your emails. If you are a Gmail user, they may have landed in your Promotions or Social inbox/tab. If you don't find them, you can do a search via the subject line or the sender's email (see addresses below).
2. Mark Our Emails as Safe
To mark our emails as safe, add the following Shift Network addresses to your Contacts or Safe Sender List:
- programs@my.theshiftnetwork.com
- welcome@mail.theshiftnetwork.com
- reminder@my.theshiftnetwork.com
- courses@theshiftnetwork.com
- orders@theshiftnetwork.com
3. Create a Rule or Filter
Please direct all emails from addresses containing "theshiftnetwork" to your inbox (or a folder of your choosing).
Blocked or Bouncing Emails
Some spam filters and email firewalls can be very strict and treat incoming emails as spam. You may have received our emails in the past, and they are now being blocked, or you may still be receiving promotional emails from us (sent via a different platform), but course emails are being blocked. Your provider can block emails for several reasons, and they can implement filters that result in Shift Network emails being intercepted. Filters can be updated by a provider at any time without notice.
In addition to following the tips above, you can reach out to our Customer Support Team to see if we notice any blocked emails. If so, we can check our mailing platform to see if you are on their suppression list (due to too many bounces) and help remove you.
Click here to contact Customer Support.
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