How do I access Zoom for my course?

The Zoom video platform allows participants to interact with the faculty and other participants on a live call. Prior to the first session, please watch the instructional video by clicking the "Zoom Support" button near the top of your Course Homepage. The Course Homepage is found on the Premium Access Website by logging in with the email address you used to purchase the course.

Please join your Zoom sessions no earlier than 10 minutes prior to the live call, as this allows us time to prepare for your best video experience. The message "this meeting has been locked by host” may display prior to this 10 minute time frame.

Instructions to access the live session using the Zoom weblink or by phone are listed at the top of your Course Homepage. International access numbers are also available. Once connected to the session, you can use the "chat” box or “Q&A” button to report technical issues and receive assistance.

We recommend the following practices for the best Zoom experience:

• Use a comfortable headset during the call.
• Quit any programs not needed during the call to free up space on your computer.
• Remove or turn off sound generating devices (landline telephones, cell phones, fans, etc.).
• Have the backup telephone number for Zoom on hand in case you have to dial in.
• Check your lighting so that your face is visible and not shaded or backlit if you’re on the Zoom Meeting Platform. If your course is on Webinar, this is not needed.

Please keep your Zoom software updated, by selecting the "Check for Updates" option in the application on your computer. Mobile devices can be updated through the App Store.

For anyone wishing to join Zoom sessions using an iPad or iPhone:

Download the Zoom app onto your device. Then use either method below to join a session.

Join via the Course Homepage:

1. In Safari, go to the Course Homepage by logging into the Premium Access Website.
2. Tap on the Zoom join link.
3. When Safari asks you, "Open the page in Zoom?," tap Open.
4. When the Register Webinar box pops open, enter your name and email address, and tap OK. Note that "OK" is grayed out until you enter your entire email address.

Join via the Zoom App:

1. Open the Zoom app.
2. Tap the Join a Meeting button, and enter the meeting ID# (listed on Course Homepage).
3. Tap the Join button.
4. When the Register Webinar box pops open, enter your name and email address, and tap OK. Note that "OK" is grayed out until you enter your entire email address.

Click here to contact Customer Support.