Audio/Video Issues with Recordings

There are several issues that can cause a recording to stop and loop back to the beginning when attempting playback. When this happens, it usually occurs fairly near the beginning, for example, 6 minutes into a two-hour-long recording.

If you are experiencing this or any other issue with playing recorded audios or videos from your Course Homepage or Summit Premium Access Page, please try the following suggestions: 

  • Refresh your browser. 
  • Open the file in a different browser, such as Firefox or Chrome.
  • Clear your cache/cookies.
  • Restart your computer or device. 
  • Let the recording buffer: Press play on the recording, and then immediately press pause. Wait about 5 minutes for the audio/video to buffer, and then press play again. This alleviates the start-stop playback that occurs if the recording plays faster than your internet connection can load it.
  • For video recordings, you'll need a minimum Internet download speed of about 1 Mbps.
  • It's best to have a computer processor of 2 GHz dual core processor or greater.

 Volume Settings

  • Is your computer volume on and turned up sufficiently?
  • Is the sound turned on and up on the audio/video window itself?
  • Are your computer speakers working properly?
  • Is your headset (if using) working properly?

Internet Speed

You may not have fast enough upload/download speed to properly play the audio/video. We recommend that you start by rebooting your modem, as sometimes that can resolve a temporary issue.

If that doesn't help, you may want to find out what speed/bandwidth you are receiving from your provider and consider upgrading your service. 

You can use this free, online speed test to find out what you are actually getting as compared to what you are supposed to be receiving from your internet service provider.

Zoom Audio

For help with Zoom Audio, please see our tutorial about Zoom Audio Tips.

Click here to contact Customer Support.

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